016660 McGraw-Hill Book Company, c1988 Dust Jacket Dust Jacket Included Hardcover Hardcover. Fine/Very Good dj. Some light rubbing to dj. Little to no other signs of wear or use. Binding very nice and tight. Text is clean. ISBN: 0070684413. Subtitle: The Challenge of Customer-Centered Enterprise. Includes index, 371 pages. ISBN: 0070684413 $7.00USD
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